Return & Exchange

Non-Exchange items (1)
 
The following items cannot be exchanged:
-Products on sale or included in other promotions.
-Underwear, swimwear (including one-piece suits and sets), and bundled products
-Items with signs of wear, including marks from perfume, smoke, deodorant, body odor, fake tan, or makeup, and items not in their original condition.
Note: We do not accept exchanges for pre-orders.
 
 
Exchange Policies:
 
The only reason we accept exchanges is for size-related issues. Exchanges are permitted only if the incorrect size was selected. Please note that you will be responsible for all shipping costs associated with exchanging the product for a different size.
 
For international customers, exchanges are available within 14 days from the date you receive your order. Please note that exchanges requested after this time frame may not be accepted.
 
To be eligible for an exchange, your item must be in its original condition, undamaged, and meet all the criteria outlined in section (1).
All costs related to returning items will be the customer’s responsibility (e.g., shipping fees, import/export taxes, etc.).
 
We will send you the exchanged product after receiving the returned item. We reserve the right to refuse any returned items that are damaged or do not comply with our exchange policy. If we refuse the exchange, we will return the item to you, and you will be responsible for paying the shipping costs upfront.
 
Note: These terms and conditions only applicable for all the international orders placing online
 
 
Return Policy
 
WE DON’T ACCEPT RETURNS FOR INTERNATIONAL ORDERS AT THE MOMENT.
PLEASE MAKE SURE YOU PICK THE RIGHT PRODUCTS FOR YOUR ORDER.

Contact

Email: jeartofficial@gmail.com
Based in Vietnam, HCMC

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